What can we do for you?

Our Customer Support department has the ability to provide support at all levels including equipment installation, calibration of all types of testing equipment and structured operator training programmes.

• We can provide a full and comprehensive service including:-
• Maintenance and Calibration Contracts
• Breakdown Support
• Test Machine Modernisations
• Test Machine Relocation
• Hydraulic Test System support and maintenance
• Detailed Operator Training aimed at all levels of competency.  

Customer Support

If your product does not perform as you expect then our hotline staff can help you. In many cases, expenses for an engineer on-site can be avoided or cut by utilising this service. For any other questions regarding the usage of our products or about applications, we offer a support line for assistance over the phone and via e-mail.

High-quality standards and German engineering ensure a minimum of breakdown and wear on Zwick products. Still, if a breakdown occurs, ZwickService will get help to you right away. Spare parts are supplied on site within a very short time and our growing team of engineers will provide support in installation work.

Calibration Service

Contrary to popular belief UKAS Accreditation does not guarantee a quality calibration; it provides a framework for technical management of the Calibration Laboratory.

Zwick Testing Machines Ltd is accredited to BS EN ISO/IEC 17025:2005 by UKAS for the calibration of test equipment in force, extension and deflection.  The company and its calibration services have been accredited since April 1988, now more than 20 years.

As an accredited calibration laboratory we must:-

• Have a defined management structure with technical management of calibration such that staff are not subjected to any influence affecting their technical judgment.
• Have written procedures and work sheets for each International, National or Company Standard.
• Have permanently employed operators trained and approved by UKAS for each individual procedure.
• Carry out regular audits of operators, the management system and be subjected to annual audit by UKAS.
• Maintain documented control over the calibration equipment, which must be traceable to the National Standard through a UKAS accredited laboratory.
• Review the results of each calibration before the issue of a certificate in a format approved by UKAS.
• Retain the record of the calibration for a minimum period of 6 years.

Accessories Zwick products are modular in design. Any of our machines can be equipped with additional accessories as desired. Most of our products can even be adapted to other manufacturers' machines without requiring a controller exchange. All accessories can be adapted to a modernized machine. Hundreds of specimen grips and jaw faces are available. We also supply tools, state-of-the-art extensometers, and load cells. Adapters for machines from other manufacturers can be provided on request.

Spare Parts Our spare parts preserve your machine's value and are available at short notice. Most of our spare parts can be shipped immediately to locations around the world. Availability of almost all our spare parts is guaranteed for 10 years after delivery of your machine. In fact, many machines dating from the 60s and 70s are still supported by Zwick spare parts.

 Contractors Health and Safety Assessment Scheme

Zwick Testing Machines Ltd is pleased to announce its accreditation to CHAS (Contractors Health and Safety Assesment Scheme). This means that we meet the acceptable standards with various aspects of the health and safety compliance outlined by CHAS. 

The scheme was designed to assist companies who use contactors remove inconsistencies where some contactors maybe compliant where another may not, remove the necessity of undergoing multiple assesments and make sure that the company is compliant with the important parts of health and safety law.

For more information about CHAS go to www.chas.gov.uk